Managing Director of the Electricity Company of Ghana (ECG), Samuel Dubik Masubir Mahama, has urged Ghanaians to grant the Electricity Company of Ghana (ECG) the opportunity to address concerns related to high billing charges.
Samuel Dubik Masubir assured the public that ongoing reforms are underway to rectify any issue, emphasising the commitment of the ECG to enhance its services.
During an interview on Peace FM, Samuel Dubik Masubir expressed the organisation’s dedication to improving customer satisfaction through the reform process.
“I am pleading with everyone, we want to serve our customers better, that’s why we are initiating the reform process,” he stated, urging understanding and patience from the public.
Highlighting the importance of efficiency in the reform process, Samuel Dubik stressed that enhanced customer service satisfaction would ultimately streamline the revenue collection process for the ECG.
He encouraged consumers facing issues with the billing system or experiencing high charges to approach the company for resolution.
“If you have a customer or you are serving a customer and they are not satisfied with the service you provide, taking money from them is very complex. We are pleading with our consumers that if there are issues with the billing system, or they have high billing charges, they can come to us to resolve it.”
Addressing the shift to digital meter reading, Samuel Dubik mentioned the adoption of a device that allows for efficient and accurate billing. “Now we have gone digital, we use a device to come and read your bills, we read it digitally through a camera and we take your GPS location. We can correct the bill on the spot and can be given to you instantly,” he explained.
In conclusion, Samuel Dubik Mahama appealed for public patience, assuring that the ECG is dedicated to serving the public more efficiently and effectively through the ongoing reforms.
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