The Electricity Company of Ghana (ECG) has reported difficulties, and the Public Utility Regulatory Commission (PURC) has said that it is collaborating with the company to find solutions.
Prepaid meter users have been complaining for days that they can’t add money to their accounts. Additionally, several company heads have expressed disappointment in how the difficulty has affected regular business.
Simon Ali, the Public Relations Officer for PURC, said that the Commission is in communication with ECG to prevent a repeat.
“We have tasked all staff of the commission in all ECG operational areas to monitor the situation and report to the commission for further action to be taken on the unfortunate development. The Commission is also in talks with the service providers to put together several measures to prevent future occurrences of the current situation we find ourselves in now”, he said.
On Tuesday, ECG said a technical problem was to blame for the power outages and that they were working around the clock to fix it.
After a hiccup with its prepaid metering systems left clients stranded, the energy service provider is now able to offer credit at its district offices.
At the moment, ECG power may be purchased through district offices in the Greater Accra, Central, Eastern, Western, and Volta Regions.
ECG said in a statement that it “is working gradually to resolve the technological fault which impaired the purchase of power” for its prepaid metering system clients.
Some customers of the Energy provider have been doing the math, and they report that their companies have suffered as a result of their inability to buy electricity.